Skip to main content

Behind The Scenes: A Day In The Life of Our Customer Service Team

Image
By

At Fabric Mart we pride ourselves on our outstanding customer service. If you call us during our normal business hours you will always be greeted by a live person! And most likely you will get the pleasure of speaking to Kari or Kelly. They truly are the best and will always go above and beyond and to answer your questions or make things right if there is a problem. Here's a chance to get to know them a little better. 


Kari is our general manager & she has worked at Fabric Mart for 9 years!
Kelly is our cutting room supervisor & she has worked at Fabric Mart for 10 years!

What is the first thing you do in the morning when you arrive at work? 

Kari: I print out all the orders that we received overnight and leave them for Lisa to put together. After that I go through the customer service email & voicemail.

Kelly: I turn on my computer, make coffee, and check my inbox for responses about problem orders from the day before so I can ship them out.

What is your favorite part of your job?

Kari: I love being able to make customers happy! Whether that's helping answer questions about fabrics or correcting an issue that may have occurred. It also makes me giggle when people are excited that I'm a real person answering the phone.

Kelly: My favorite part of my job is keeping everybody positive and motivated.  Also, when you have the perfect amount of fabric on a bolt for the order you are cutting.

What is the hardest part of your job?

Kari: Every now and then there is a customer that you can't make happy which can be frustrating. 

Kelly: The hardest part of my job is disappointing customers when I have to tell them that we didn't have quite enough of the fabric they wanted.

What do you like to do outside of work?

Kari: I enjoy hiking/being outdoors and spending time with family. My true love is anything food related whether it's cooking, baking, or just eating really, really good food!

Kelly: My favorite thing is snuggling up with my doggie and kitty to watch movies.

What is the last thing you do before you leave for the day?

Kari: I close out the cash register in our retail store, tidy up the coffee area & desk area and then lock the doors after all the customers and employees leave. 

Kelly: I count up how many orders we have shipped for the day and post it so everybody can see our hard work.

Comments

  1. AnonymousApril 2, 2023 at 6:58 AM

    Decades-long fan here…Thank you for sharing your day with us! FM sounds like a wonderful place to work. Y’all area great team, and I hope to see you in person at the retail store again soon.

    ReplyDelete
  2. AnonymousApril 2, 2023 at 10:06 PM

    I'm grateful I found Fabric Mart to shop at.....

    ReplyDelete

Post a Comment

Thanks for leaving a comment! All comments are reviewed before posting to help us eliminate spam. Your comment will be posted within 24 hours.

Popular Posts You Might Like

Week 4: Jeansmaking- What They Made

By
This is it, the final round! And we certainly did not go easy on our three remaining contestants this time. This round they had to make their own pair of well fitting jeans. I think they all did an absolutely outstanding job! Take a look what these ladies accomplished & be sure to vote for your favorite! (Link at bottom of post.) And, don't forget to show us your me-made jeans on Facebook or Instagram. Details at the bottom of this post. Danesha from  Classyfied Life So first I must say that this entire challenge has been just that...a challenge! Two weeks ago there was hurricane Irma and I was blessed enough to not lose power and then I went out into the aftermath to capture some photos of my submission. Then two weeks ago I had a big trip planned so I had to do EVERYTHING  in two days . Then the BIGGEST challenge of all...THIS week! I got the challenge and I was super excited to have an extra few days and then before I could even get started I ended up in the eme
8 comments
Continue Reading »

Made By A Fabricista: A great tee shirt pattern – or three!

By
Hi fellow sewists! It’s Andrea  @happy.things.here and I’m here today to talk tee shirts!  I love a good tee pattern…or two…or four. Despite having more than enough of them in my pattern collection, I’m always up for trying a new one. And I also have my favorites and tried and trues (TNTs). I love the versatility of a good tee pattern – dress it up with fancy fabrics to make a work wardrobe piece, use a high quality solid to add some basics, or anything in between. Today I’m sharing three patterns I’ve used multiple times and with many different kinds of fabrics - all a little different and all great beginner patterns too. First up is the newest addition to my pattern collection – the Upland tee and crop top by Rivet Patterns. They are a newer designer who I recently discovered when this tee pattern caught my eye. I love that it has multiple bodice options including a classic design tee and also a crop version with different separate and uniquely shaped bodice pieces. I first made the
5 comments
Continue Reading »

Made By A Fabricista: Dreamy Florals | A DIY Dress Inspired by Son de Flor's Spring Collection

By
Hi everyone!  When I saw this floral print linen/cotton blend make it’s way onto the to-be-described table I knew I had to make a dress from it.  I’d been staring dreamily at all the dresses from the brand Son de Flor who had just put out their spring collection and thought, maybe I can throw together something inspired by them!  I grabbed three yards of that floral shirting and a yard of SWC5682w to line the bodice with.  I used Simplicity’s S8946 for its simple bodice block.  This pattern has a gathered rectangle for the skirt, but I’m a sucker for a circle skirt so that’s where I decided to start.  I folded the fabric twice and cut out the longest circle the fabric would allow.  Then got to work on the bodice, sewing up the darts and attaching everything. Now, I don’t love installing zippers.  I ha d a lot of trouble getting them to sit right, and no matter how much mental gymnastics I do when first pinning one side is always put in the wrong way.  So while I did have to unpick and
Post a Comment
Continue Reading »