Skip to main content

Behind The Scenes: A Day In The Life of Our Customer Service Team

Image
By

At Fabric Mart we pride ourselves on our outstanding customer service. If you call us during our normal business hours you will always be greeted by a live person! And most likely you will get the pleasure of speaking to Kari or Kelly. They truly are the best and will always go above and beyond and to answer your questions or make things right if there is a problem. Here's a chance to get to know them a little better. 


Kari is our general manager & she has worked at Fabric Mart for 9 years!
Kelly is our cutting room supervisor & she has worked at Fabric Mart for 10 years!

What is the first thing you do in the morning when you arrive at work? 

Kari: I print out all the orders that we received overnight and leave them for Lisa to put together. After that I go through the customer service email & voicemail.

Kelly: I turn on my computer, make coffee, and check my inbox for responses about problem orders from the day before so I can ship them out.

What is your favorite part of your job?

Kari: I love being able to make customers happy! Whether that's helping answer questions about fabrics or correcting an issue that may have occurred. It also makes me giggle when people are excited that I'm a real person answering the phone.

Kelly: My favorite part of my job is keeping everybody positive and motivated.  Also, when you have the perfect amount of fabric on a bolt for the order you are cutting.

What is the hardest part of your job?

Kari: Every now and then there is a customer that you can't make happy which can be frustrating. 

Kelly: The hardest part of my job is disappointing customers when I have to tell them that we didn't have quite enough of the fabric they wanted.

What do you like to do outside of work?

Kari: I enjoy hiking/being outdoors and spending time with family. My true love is anything food related whether it's cooking, baking, or just eating really, really good food!

Kelly: My favorite thing is snuggling up with my doggie and kitty to watch movies.

What is the last thing you do before you leave for the day?

Kari: I close out the cash register in our retail store, tidy up the coffee area & desk area and then lock the doors after all the customers and employees leave. 

Kelly: I count up how many orders we have shipped for the day and post it so everybody can see our hard work.

Comments

  1. AnonymousApril 2, 2023 at 6:58 AM

    Decades-long fan here…Thank you for sharing your day with us! FM sounds like a wonderful place to work. Y’all area great team, and I hope to see you in person at the retail store again soon.

    ReplyDelete
  2. AnonymousApril 2, 2023 at 10:06 PM

    I'm grateful I found Fabric Mart to shop at.....

    ReplyDelete

Post a Comment

Thanks for leaving a comment! All comments are reviewed before posting to help us eliminate spam. Your comment will be posted within 24 hours.

Popular Posts You Might Like

Made By A Fabricista: Valentine’s Day Cozy Lounge Set

By
What comes first: the pattern or the fabric? How do you make your sewing plans? Throughout the month of January, my social media feeds were flooded by fabulous sewists sharing sewing resolutions and goals, and designing thoughtful plans for their 2025 makes.  While I am a big planner in my day-to-day life, when it comes to my creative hobby, I am much more spontaneous. I find that fabric design and texture often inspires me most so I typically look for fabulous prints or bold colors and let the fabric tell me what it wants to become. As I turned my attention to my first-ever (!) Fabricista make, I wanted something to get my creative juices flowing. One evening, Fabric Mart shared an Instagram story that highlighted their Dusty Mauve Sweatshirt Fleece . It had a nice stretch, was fleece-backed, and was a muted baby pink that spoke to me. It was soft and feminine, perfect for a cozy day or night by the fire. I immediately knew I wanted to make a cute pair of sweatpants for a fun Vale...
5 comments
Continue Reading »

Made by a Fabricista: Fun Fabrics

By
  I am so happy to still be a part of the Fabricista Blogger Team. I joined in the middle of the pandemic and have really enjoyed myself as a blogger.  Fabric Mart has truly been my go to place for shopping for fabulous fabrics that reflect my style.  I love that I get to shop deadstock fabric that will help give fabrics additional lifespan and fabric is typically limited quantities so you will be part of the few with that fabric.  As someone who is big on individuality this is such a plus for me.   Can we also talk about the great sales that Fabric Mart runs?  I literally stalk the site daily to find new fabrics and catch the featured sales.  During one of my daily visits to the site I came across this gorgeous  corduroy fabric  with a unique animal print.  At the time I wasn’t really sure what I wanted to make with it but I just knew I had to use this for my next featured make.  I was also able to get matching thread, another...
9 comments
Continue Reading »

Made By A Fabricista: Sewing + Running

By
It’s not every day that I get to mix two of my favorite hobbies. Especially when one hobby is sewing and the other is running. You can’t sew and run at the same time, but, you can go running in something that you sewed! With this realization, I embarked on my first hobby-merging adventure.  We’ve had some frigid temperatures in Pennsylvania this winter. Since I’m an outside, stroller-pushing runner, I bundle up my son and myself before I hit the road. The temperature feels 20 degrees warmer for outside runners than the outside air. For the children being pushed in the stroller though, it feels about 20 degrees colder.  With these differences in temperature for each of us, layering is the only thing that ensures that we both stay perfectly warm. My running wardrobe has been lacking a warm top layer. My son’s wardrobe would also benefit from having another warm layer, so I knew pullovers were what I should make.  Inspired by a name-brand ¼ button-down fleece pullover I saw,...
2 comments
Continue Reading »