Skip to main content

Behind The Scenes: A Day In The Life of Our Customer Service Team

Image
By

At Fabric Mart we pride ourselves on our outstanding customer service. If you call us during our normal business hours you will always be greeted by a live person! And most likely you will get the pleasure of speaking to Kari or Kelly. They truly are the best and will always go above and beyond and to answer your questions or make things right if there is a problem. Here's a chance to get to know them a little better. 


Kari is our general manager & she has worked at Fabric Mart for 9 years!
Kelly is our cutting room supervisor & she has worked at Fabric Mart for 10 years!

What is the first thing you do in the morning when you arrive at work? 

Kari: I print out all the orders that we received overnight and leave them for Lisa to put together. After that I go through the customer service email & voicemail.

Kelly: I turn on my computer, make coffee, and check my inbox for responses about problem orders from the day before so I can ship them out.

What is your favorite part of your job?

Kari: I love being able to make customers happy! Whether that's helping answer questions about fabrics or correcting an issue that may have occurred. It also makes me giggle when people are excited that I'm a real person answering the phone.

Kelly: My favorite part of my job is keeping everybody positive and motivated.  Also, when you have the perfect amount of fabric on a bolt for the order you are cutting.

What is the hardest part of your job?

Kari: Every now and then there is a customer that you can't make happy which can be frustrating. 

Kelly: The hardest part of my job is disappointing customers when I have to tell them that we didn't have quite enough of the fabric they wanted.

What do you like to do outside of work?

Kari: I enjoy hiking/being outdoors and spending time with family. My true love is anything food related whether it's cooking, baking, or just eating really, really good food!

Kelly: My favorite thing is snuggling up with my doggie and kitty to watch movies.

What is the last thing you do before you leave for the day?

Kari: I close out the cash register in our retail store, tidy up the coffee area & desk area and then lock the doors after all the customers and employees leave. 

Kelly: I count up how many orders we have shipped for the day and post it so everybody can see our hard work.

Comments

  1. AnonymousApril 2, 2023 at 6:58 AM

    Decades-long fan here…Thank you for sharing your day with us! FM sounds like a wonderful place to work. Y’all area great team, and I hope to see you in person at the retail store again soon.

    ReplyDelete
  2. AnonymousApril 2, 2023 at 10:06 PM

    I'm grateful I found Fabric Mart to shop at.....

    ReplyDelete

Post a Comment

Thanks for leaving a comment! All comments are reviewed before posting to help us eliminate spam. Your comment will be posted within 24 hours.

Popular Posts You Might Like

Made By A Fabricista: Sewing Summery ITY

By
Hi sewing friends! I’m dropping in to share a few makes sewn with ITY fabrics and inspire you to try out this slinky, cool-to-the-touch fabric for hot weather if you haven’t yet, or to recommend some patterns that work fabulously if you already love it. This is by far my favorite knit to wear in summer. Since it moves easily there’s lots of airflow, and it just skims the body. More often than not, it has a four-way stretch that doesn’t grow when worn, so it works great for loads of styles.  ITY stands for Interlock Twist Yarn and the knit gives it some wonderful drape and stretch. There are lots of different weights and even some differing textures. Because it’s so fluid, the fabric really resists most wrinkling. I’ve sewn three different weights and prints here to show off just what ITY can do!  This white floral is a lighter weight and features a slightly crepe-textured finish, and I think that combined with the large and spread-out floral makes it quite elegant and eye-cat...
6 comments
Continue Reading »

Made By A Fabricista: Effortless ITY

By
Clothing made from  ITY  (Interlock Twist Yarn) fabric is effortless, almost like wearing secret pajamas. It is silky and cool to the touch, with a beautiful drape and amazing stretch. ITY fabric is incredibly versatile, and some of the best dresses, skirts, and athletic wear I’ve owned are made from it. Thanks to Fabric Mart’s recent influx of unique ITY fabrics, I was inspired to add some additional ITY items to my wardrobe.  I found two beautiful ITY fabrics on the Fabric Mart site that stopped me in my tracks. The first fabric I loved was a funky off-white and multi-color flora and fauna print from a New York Designer. I ordered two yards of this print with a top in mind. Next, I saw a beautiful  ITY fabric panel  featuring off-white and blue floral print. I’m usually hesitant to buy fabric panels without a plan of how to use them, but I threw caution to the wind this time. I ordered 5 panels, hoping that would give me more than enough fabric to showcase the...
8 comments
Continue Reading »

Made By A Fabricista: Matching Sets Are Always a Win for Me

By
I think I might have a problem.  I’m obsessed with a good matching set. Matching Sets can be considered as a coordinated chic look. A perfectly paired top and bottom that creates a seamless, stylish look with minimal effort. I think that’s exactly what I did.  Usually when I’m looking for fabric, I try to have something in mind of what I’m going to make with it. Well, I’m here to report that I totally forgot what pattern I was going to use for this beautiful fabric. I believe I had a dress in mind, but I couldn’t remember the pattern for the life of me.  The fabric I chose is called Indian red dandelion soft lavender flower poplin shirting .  I’ve used poplin from Fabric Mart several times and it’s always a win for me. I went through several different patterns for the top, until I landed on the Sara Top from Fibre Mood. I’ve had this top in my stash for so many years, and I thought it would be great for this fabric. This pattern is basically 2 rectangles with a chann...
2 comments
Continue Reading »