Skip to main content

Behind The Scenes: A Day In The Life of Our Customer Service Team

Image
By

At Fabric Mart we pride ourselves on our outstanding customer service. If you call us during our normal business hours you will always be greeted by a live person! And most likely you will get the pleasure of speaking to Kari or Kelly. They truly are the best and will always go above and beyond and to answer your questions or make things right if there is a problem. Here's a chance to get to know them a little better. 


Kari is our general manager & she has worked at Fabric Mart for 9 years!
Kelly is our cutting room supervisor & she has worked at Fabric Mart for 10 years!

What is the first thing you do in the morning when you arrive at work? 

Kari: I print out all the orders that we received overnight and leave them for Lisa to put together. After that I go through the customer service email & voicemail.

Kelly: I turn on my computer, make coffee, and check my inbox for responses about problem orders from the day before so I can ship them out.

What is your favorite part of your job?

Kari: I love being able to make customers happy! Whether that's helping answer questions about fabrics or correcting an issue that may have occurred. It also makes me giggle when people are excited that I'm a real person answering the phone.

Kelly: My favorite part of my job is keeping everybody positive and motivated.  Also, when you have the perfect amount of fabric on a bolt for the order you are cutting.

What is the hardest part of your job?

Kari: Every now and then there is a customer that you can't make happy which can be frustrating. 

Kelly: The hardest part of my job is disappointing customers when I have to tell them that we didn't have quite enough of the fabric they wanted.

What do you like to do outside of work?

Kari: I enjoy hiking/being outdoors and spending time with family. My true love is anything food related whether it's cooking, baking, or just eating really, really good food!

Kelly: My favorite thing is snuggling up with my doggie and kitty to watch movies.

What is the last thing you do before you leave for the day?

Kari: I close out the cash register in our retail store, tidy up the coffee area & desk area and then lock the doors after all the customers and employees leave. 

Kelly: I count up how many orders we have shipped for the day and post it so everybody can see our hard work.

Comments

  1. AnonymousApril 2, 2023 at 6:58 AM

    Decades-long fan here…Thank you for sharing your day with us! FM sounds like a wonderful place to work. Y’all area great team, and I hope to see you in person at the retail store again soon.

    ReplyDelete
  2. AnonymousApril 2, 2023 at 10:06 PM

    I'm grateful I found Fabric Mart to shop at.....

    ReplyDelete

Post a Comment

Thanks for leaving a comment! All comments are reviewed before posting to help us eliminate spam. Your comment will be posted within 24 hours.

Popular Posts You Might Like

Made by a Fabricista: The Bernadette

By
Hello friends,  My Latest Fabricista Make: Friday pattern Co Bernadette Skirt x Midnight Navy Cotton/Lycra Sateen Stretch Denim Hi everyone, this is Byrd with my latest Fabricista make! When I saw Fabric Mart’s Muted Midnight Navy Cotton/Lycra Sateen Stretch Denim , I knew it would be perfect for my next project. The color is rich and versatile—a deep navy that works as a neutral but still has presence. The stretch denim has just the right balance: structure with a bit of give, making it great for a garment that needs both shape and comfort. It’s an ideal fabric for fall transitions, but it’s sturdy enough to carry straight into winter with tights and boots. For the pattern, I chose the Bernadette Skirt by Friday Pattern Company . This is one of their newer designs, and I knew immediately I wanted to sew it up. It’s a modern skirt that blends structure and style, with darts in the back and pleats in the front for a flattering fit. One of my favorite features is the belt, and of co...
6 comments
Continue Reading »

Made By A Fabricista: Falling for Knits

By
We are now well into Fall, even though the temps are still relatively warm here in Texas.  I love the fall season and dressing for Fall.   When it comes to the conversation of knits vs. wovens I typically sew mostly wovens. So for this post I decided to sew completely knits!  With the holiday season right around the corner I saw these three dress styles as perfect for Friendsgiving/Thanksgiving gatherings.  The first look is a tried and true pattern Simplicity S9372.  Using this gorgeous burgundy ponte knit , I like how this pattern fits throughout. I chose this color to add to my typically neutral palette in my closet.  I also wanted something I could wear to my sorority meetings and found this color perfect.  It's an easy sew with back fisheye darts  and invisible zipper to add to the tapered style.  The neckline and armholes are finished with bias binding giving it a clean finish on the inside.  I used a universal needle to sew a...
5 comments
Continue Reading »

Made By A Fabricista: The Art of the Slow Make: My La Forme Double-Breasted Jacket

By
I started this project back in July — one of those mid-summer sewing plans meant to get me ahead for fall. My idea was simple: start my wardrobe a season (or two) early so that when cooler weather came, I’d already have a few handmade pieces ready to wear. That was the plan, anyway. But as sewing often reminds us, plans evolve. This jacket, made using La Forme pattern No. 0303, is a double-breasted design with peak lapels and an exaggerated hip detail that gives it such a striking silhouette. I fell in love with the structure of the pattern right away — it has that timeless, tailored feel I can never resist — but it also asked for patience. I picked it up and put it down several times over the months, letting it rest while I worked on other projects, until finally, the timing felt right to bring it to life. And now, here we are — the leaves are turning, there’s a chill in the air, and some parts of the country are even seeing snow. My summer-started jacket is finally finished, and it c...
12 comments
Continue Reading »