Tuesday, October 30, 2012

"Fabric Mart, how can I help you?"

We receive a lot of phone calls at Fabric Mart and have noticed our customers have the same questions and concerns. 
To help you we made a list of our most frequently asked questions: 
http://www.impactlearning.com/telephone-etiquette/


1. Why can’t I order swatches of the fabric offered on the Fabric Mart website?
Because we buy relatively small yardages from designers and manufacturers, our fabric sells out very quickly. Therefore, we would not be able to ensure that the fabric you requested would still be available. We try to provide the best description possible of the fabric instead and offer a 100% guarantee if you are not satisfied with the fabric.

2. How is Fabric Mart different from other online stores?
We buy overstocks from manufacturers and designers. This allows us to keep costs down on great apparel fabric.

3. Can I add to my order after it is placed?
This is discouraged due to how quickly the fabric moves. Adding to your order will delay your processing and may result in items no longer being available.

4. Can I return my fabric?
We accept returns on uncut, unwashed fabrics. We have a 30 day return policy and we do not refund shipping. If you wish to return any item, please enclose a copy of your original order in the package for proper credit.

5. What is a mystery bundle?
A mystery bundle is a 10-yard assortment of beautiful fabric remnants, many being end-of-bolt pieces from our website. This is a fun and exciting offer! However you do not have the option to choose what color, print, or fabric you will receive. Bundles are not available all the time as we must accumulate remnants to create these bundles.

6. Why does my fabric come in a surprisingly labeled box that does not pertain to Fabric Mart?
Fabric Mart uses clean, new, recycled boxes. Not only is this good for the environment, but it allows us to keep our shipping costs low!

7. Sometimes items are removed from my shopping cart before I place my order. Why?
Yardage is pulled out of inventory when an order is placed and paid for. Occasionally another customer may buy the last of that item while you are still shopping. We know this can be frustrating, so we recommend finishing your order in one sitting to avoid missing out on the fabrics you selected. The “maybe later” list and your shopping cart will not hold your quantity.

8. Why do “sold outs” occur?
We try our best to keep our inventory as accurate as possible. We not only have a website but also a brick and mortar retail store. Our local customers are welcome to shop our website inventory. Sometimes we do not have a chance to update our inventory from store purchases quickly enough. Other factors could include flawed fabric, or fabric that came in small pieces instead of one continuous piece. If you would like to be notified of sold out fabric on your order, please check the toggle on the checkout section.
If you still have a question that is not listed here about our online website, placing your order, or a recent purchase, please ask. 

You may call as at 1 800 242 3695 during our office hours of Monday-Friday 8-5pm EST
If you are not able to call during those hours, please email our customer service desk at chris@fabricmartfabrics.com

And if you have a question about a project, feel free to ask the blog team! 
Email us at: fabricmartblog@gmail.com

3 comments:

  1. I love the $8 flat shipping! It is always good to look at a total cost of a purchase versus focusing on just the shipping.

    ReplyDelete
  2. This is really helpful. Thank you for sharing this with your customers.

    ReplyDelete
  3. Good job with the whole post. Thank you so much for sharing the same.

    ReplyDelete

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